HOW WE HAVE HELPED YOU – JANUARY 2026

ADVANCE NOTICE – Practice Closure – 10th March 2026

The Practice will be closed on Tuesday, 10th March 2026 from 12:00 to 18:30. The Practice Learning Events are for protected training / learning time for the Castle Place Practice Staff. Pre-booked appointments in the morning up until 12:00 will go ahead as planned. The Surgery will be open as normal on Wednesday 11th March

APPOINTMENTS	TELEPHONE STATS
Here at Castle Place Practice during the month of January we have offered: 3291 face-to-face appointments 1011 telephone appointments 243housebound visits 3498 Accurx responses across all Teams 70 adult immunisation appointments	3186 inbound telephone calls to Reception 2 minute 7 second average wait time for telephone call to be answered 4 minute 35 second average call time

APPOINTMENTS

TELEPHONE STATS

Here at Castle Place Practice during the month of January we have offered:
3291 face-to-face appointments
1011 telephone appointments
243housebound visits
3498 Accurx responses across all Teams
70 adult immunisation appointments

3186 inbound telephone calls to Reception
2 minute 7 second average wait time for telephone call to be answered
4 minute 35 second average call time