ADVANCE NOTICE – Practice Closure – 18th June 2024

The Practice will be closed on Tuesday, 18th June 2024 from 12:00 to 18:30. The Closure afternoons are for protected training / learning time for the Castle Place Practice Staff. Pre-booked appointments in the morning up until 12:00 will go ahead as planned. The Surgery will be open as normal on Wednesday 19th June 2024

Contact us via AccuRx, using one simple form, for all your medical and admin needs.

Welcome to Castle Place Practice

Entrance to surgery

We have made positive changes since last year to make it easier to contact the Practice. We still offer the same friendly service with a named GP for all our patients and we have a large team of clinicians with specialties in a range of areas.

The new system is designed so that you will only have to contact the practice once for any query and you will receive the same service whether you contact us online or by phone.  This means that when you call by phone the Reception Team will ask the same questions as on the online access and complete the form for you.  If you prefer to complete the online form (open from 8:30 am to 3:00 pm working weekdays) it is important to write as much detail as you can.  This information is then sent to our team members, including a GP, and we will either help you the same day or arrange an appointment for you.  

We work closely with our local pharmacies and the pharmacists are skilled in treating many minor conditions, and this improves access at the Practice for more serious complaints. Please consider checking out our “self help” tab before contacting the Practice.

Royal Devon University Healthcare NHS Foundation Trust

We have an excellent team of Practice Nurses, Nurse Practitioners, a Paramedic, Pharmacists, Physiotherapists, Mental Health Practitioners, Social Prescribers and Care Coordinators. Each department of Health Care Professionals provides specialist care alongside support from our regular GP Team. These Practitioners are all highly skilled and enhance the care that our doctors provide. We are also training undergraduate and postgraduate clinicians and all are supported by our usual GPs.

We hope that this single access is helpful for you and if you have any feedback please click on the “have your say” button or complete a “friends and family” form in the reception.

NHS App

Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online.

Download on the App Store
NHS App displayed on mobile phone

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.

Pharmacist

When you need healthcare advice or help with medicines

Optician

Sudden loss of vision. Blurred vision. Painful or red eyes?

Dentist

When your mouth or teeth need urgent attention

NHS Out-of-hours

When your GP and local pharmacy are closed

Minor injury

You will usually need a GP referral, except in an emergency.

Accident & Emergency

When an illness or injury is serious or life-threatening

Health A-Z

Guide to conditions, symptoms & treatments

Live Well

Advice, tips and tools for health & wellbeing

Medicines Guide

How medicine works & possible side effects

Care & Support

Options & where to get the best support